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Job Description
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JOB PURPOSE |
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· To handle IT Governance aspects of APICORP · To handle IT vendor management · To handle IT policies and procedures · To handle release and change management |
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DUTIES & RESPONSIBILITIES |
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· To manage all relationship with vendors including agreements, PR creation, SLAs, invoicing, and evaluation · Manage licenses and certificates · Maintain and develop policies and procedures. Insure proper implementation and awareness · Participate and contribute to effective risk management · Proper communication with relative departments on all issues pertaining to IT · Release Management: In conjunction with application and infrastructure teams, track configuration items and maintain technical documentation control · Change Requests: Ensuring that change requests are correctly administered, documented, maintained, and coordinated in a timely fashion · Ensure that IT asset data base is kept up to date by him/herself and by Application and Infrastructure teams · Maintain the IT Service Catalogue and IT Architecture · Maintain records of incidents, tests and reports as needed by management and auditors · SLAs: Help define and maintain SLAs. Provide key metrics on SLA adherence across IT · Contribute and administrative support to the effective operation of the IT department |
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Behavioural Competency |
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Business Insight: § Solves basic job related problems § Explores and tries to understand the situation § Asks clear and direct questions in order to define job related problems and to form a judgment § Applies simple rules, common sense and past experience to identify problems Customer Focus: § Follows through, on customer needs and requirements § Keeps customer up to date on projects/requirements to be delivered § Monitors customer satisfaction § Maintains regular, clear communications with stakeholders to ensure things are running to plan Decision Quality: § Seeks direction when unsure about choosing a course of action § Makes good routine decisions with support as well as aligned to processes § Checks with others before acting in new situations § Uses rules and procedures to guide decisions and actions Drive for Results: § Takes ownership for delivering results and doing the job right § Manages time and resources to get the job done § Tries to find immediate solutions to problems § Recognises and reacts to present opportunities by taking the appropriate actions immediately Instils Trust: § Shares information or insights when it would be easier to refrain from being open § Expresses what he or she is thinking § Follows the organization’s code of conduct Demonstrates Self Awareness: § Asks immediate stakeholders for input about how own actions impact others § Reacts positively when constructive criticism is offered § Recognizes own mistakes and the need to operate differently
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Skills
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QUALIFICATIONS & SKILLS |
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· A minimum of a bachelor’s degree in one of the IT related fields: Computer Science, Software Engineering, Systems Engineering, Management Information Systems, etc. · Having 3-5 years of IT experience. Banking experience is mandatory · Having held a similar position at another institution · Having hands-on experience on ITSM software such as JIRA, BMC, Manage Engine, etc. · Having at least one professional IT Governance qualification such as ITIL, ISO 20000 |